Sifiso Thela

Sifiso Thela is a skilled manager in service assurance and network operations with extensive experience in the telecommunications industry. Currently serving as Manager of Service Assurance Services Network Operations at MTN since August 2022, Sifiso oversees team management and various ITIL practices, including incident and change management. Previously, at Jurumani Solutions, Sifiso held the role of Service Assurance Manager, managing a team responsible for high SLA services across Sub-Saharan Africa. Sifiso's career includes positions as a 2nd line Network Engineer and Senior Network & Provisioning Engineer, alongside customer service experience at MTN SA and Vodacom SA. Sifiso holds multiple academic qualifications in Information Technology Management, Business Administration, and Computer Engineering.