Joanna Cook is a seasoned professional with extensive experience in customer service and tissue banking. Since July 2006, Joanna has worked as a Clinical Services Technician at the Musculoskeletal Transplant Foundation, where responsibilities include matching donor allografts to patients' specifications, managing graft match orders, and collaborating with surgical and sales teams on graft approvals. Prior to this role, Joanna served as a Customer Service/Allocations Manager at Bardwill Industries, overseeing a team and managing order entries and sales reports. Additional experience includes a similar managerial position at Celebrity Intl and working with upscale lingerie at Donna Karan Intimates, where Joanna ensured efficient order processing and exceeded significant sales targets.
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