Soumya Sekhar Mahanta

Soumya Sekhar Mahanta is an experienced data analyst currently employed at Myntra since November 2019, focusing on customer experience by analyzing product ratings and their impact on key performance indicators such as GMV and return rates. Previously, Soumya held roles as a Quality Assurance Analyst and Customer Support Specialist, where responsibilities included monitoring customer interactions for quality adherence and providing exceptional support across various communication channels. Earlier experience includes a position as a Customer Service Representative at Telligent Support LLP and an Account Manager role at SMS CONSORTIUM LLC. Soumya holds a Bachelor of Science degree from Kumaun University, Nainital, completed in April 2014.