Joann Chit Rapal has extensive experience in the hospitality industry, currently serving as Guest Services Manager and Duty Manager at NagaWorld since December 2017. Previous roles include Guest Services Associate at Shangri-La Group from May 2015 to December 2017, Guest Services Supervisor at Radisson Blu from May 2010 to May 2015, and Front Desk Officer at Plantation Bay Resort and Spa from August 2005 to August 2010. Joann Chit Rapal holds a Bachelor of Arts in Economics from Xavier University - Ateneo de Cagayan and attended Cornell University in 2014.