Suzy Kay is an experienced Senior Project Manager and Scrum Master with a proven track record in managing projects across various sectors, including finance, education, and clinical research. Since July 2018, Suzy has been with Nationwide Building Society, focusing on operational changes via the chatbot, achieving significant financial savings through improved customer service outcomes. Previous roles include delivering international digital solutions for the automotive finance sector at RTS Group, managing academic staff development at the University of Bath, and leading service development and financial management at Wildspace. Suzy also possesses extensive experience in electronic data capture and clinical studies through positions at invivodata, Nexigent, Covance, and IQVIA. Suzy holds a Single Honours Chemistry degree from the University of Exeter, along with leadership training from Remarkable Leadership by Remarkable Women.
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Nationwide Building Society
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Nationwide Building Society is a British mutual financial institution, the seventh largest cooperative financial institution and the largest building society in the world with over 15 million members. Its headquarters are in Swindon, England. Nationwide is the result of over a hundred mergers, the most notable of which are its merger with Anglia Building Society in 1987 and Portman Building Society in 2007. It is now the second largest provider of household savings and mortgages in the UK and has a 7.7% market share of current accounts.