Victoria Virasamy

Victoria Virasamy is the Head of Journey Management for Retail Relationship Banking and Business Banking at Nedbank, a position held since January 2012. In this role, Victoria oversees a team focused on designing optimal client experiences, addressing both client and staff pain points, and ensuring alignment with the company's strategic objectives. Previous positions at Nedbank include Client Experience Lead, Segment Manager for Kids and Teens, Segment Lifecycle Manager, and Marketing Coordinator, with responsibilities ranging from developing client value propositions to managing marketing campaigns. Victoria began her career as an Inclusive Banking Segment Insights Analyst at Standard Bank South Africa in 2011. Educational qualifications include an Honours Degree in Economics and a Bachelor of Commerce from Rhodes University, along with training in negotiation skills from Wits Business School.