Senada Erden

Senada Erden, LSM, LSPO, is an experienced Engagement Product Manager at Neo Financial since May 2023, previously serving in various roles at Shakepay from June 2020 to May 2023, where product leadership included overseeing the development of the Shakepay Card from inception to go-to-market. In addition to product management, earlier experience as a Customer Service Representative highlighted expertise in customer inquiries with a high satisfaction rating and contributions to refining customer care processes. Prior experience spans multiple retail and dental clinics, focusing on customer support, training, and maintaining service standards. Education includes a Product Management Certificate from Product School and a degree from York University.