Jake Hobson

Jake Hobson has extensive experience in incident management and analysis, currently serving as an Incident Management & Insight Specialist at NewDay since November 2021. Previously, Jake held the position of Incident Analyst at Equifax UK, where responsibilities included managing major incidents and leading root cause analysis meetings. Jake's career at NewDay began in October 2014, progressing through various roles related to incident management and customer service, supporting high criticality incidents for a digital customer service platform. Educationally, Jake earned a Bachelor's Degree in Sports Journalism from Leeds Trinity University and has a strong foundation in media studies from earlier academic pursuits.