“We are excited to welcome Sharon to the NGA 911 team. Her laser-like focus on customer needs and ability to anticipate and gracefully handle issues before they become problems corresponds with our value proposition,” said NGA 911 CEO Don Ferguson. “Sharon is smart, dedicated, and has a track record of excellence, making her a great fit for the team.”
Ms. Counterman has more than 35 years of experience working in emergency communications, including as Deputy Director of the GHC 9-1-1 Emergency Network, Director of the Houston Emergency Center, and Communications Operations Director for the Las Vegas Police Department.
“I wanted to be a part of an innovative company that is making history in the 9- 1-1 world,” said Ms. Counterman. “From the RFP response through implementation, the NGA 911 team was extremely professional. They worked alongside the other parties as though they have always worked together and showed genuine care about customer service. True teamwork and their customer service are what drew me to NGA 911.”