Cathryn Harper

Cathryn Harper is a seasoned professional in customer service and operations management with extensive experience across various sectors. Currently serving as the Regional Customer Services Manager at Northern Powergrid since July 2020, Cathryn previously held multiple roles at Cromwell Group (Holdings) Ltd from April 2014 to December 2019, including National Service Transformation Manager and Interim Head of Customer Service, where responsibilities included managing a large team and overseeing service projects. Before this, Cathryn worked at Arco Ltd from 1995 to April 2014, progressing through various positions such as Telephone Development Manager, focusing on team management and sales operations. Education includes a BA(hons) in European Languages and Business from Leeds Metropolitan University and a Diploma of International Business from El Centro de Estudios Universitarios in Madrid.