Keshia Norris

Keshia Norris is a seasoned professional in customer success and account management, currently serving as Director of Technical Customer Success at NRC Health since September 2017. Keshia has held various roles within NRC Health, including Manager of Technical Customer Success, Training Manager, and Manager of Customer Success, focusing on account administration, client retention, growth, and enhancing patient experiences. Prior experience includes serving as an Executive Assistant at Tabitha Health Care Services and as an Account Manager at NRC Health from 2012 to 2015. Keshia began their career as a College Savings Representative at Union Bank and Trust, participating in community events and providing information about college savings plans, and also gained valuable experience as an Information Technology Intern. Keshia holds a Bachelor of Arts degree in Communication Studies and English from the University of Nebraska-Lincoln.