Cheryl Ryan currently serves as the Director of Customer Experience & Insights at NRG Energy, focusing on enhancing customer interactions and driving operational improvements based on customer feedback. Previously, Cheryl held the position of Customer Success Leader at InMoment, where expertise in maximizing customer experience software value was demonstrated. As a Senior Solutions Consultant at Medallia, Inc., Cheryl collaborated with companies on transformative customer experience management programs, partnering with leading consulting firms. Prior roles include Senior Relationship Manager at Maritz Research, where strategic objectives for financial services clients were managed, and Director of Analytics at Northstar Research Partners, providing strategic market research solutions. Cheryl's earlier career includes consulting work at Abt Associates and analytical roles at the Massachusetts Department of Revenue. Cheryl holds a Master’s degree in Economics from the University of Michigan and a Bachelor’s degree in Economics from the University of Massachusetts Amherst.
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