Reggie Gazmen

Reggie Gazmen is an accomplished professional with extensive experience in customer experience and technical sales. Currently serving as a Senior Contact Center Analyst at NRG Energy, Reggie focuses on enhancing customer interactions and agent performance through data-driven insights. Previously, as a Technical Sales Account Manager at NextHop Solutions Inc., Reggie developed client relationships and ensured customer satisfaction. Reggie's career at NICE CXone as a Customer Experience Manager and Business Analyst involved managing customer success tools and operational analysis. Additional experience includes leadership roles at Bayan Telecommunications and service management at inContact. Reggie holds a Bachelor of Science degree in Computer Science from AMA University.