Josy Alves

Josy Alves is an experienced professional in customer experience and support, currently serving as a Senior Customer Experience Specialist at Nubank since January 2022, with responsibilities that include monitoring customer interactions, analyzing service quality, and process documentation. Prior to Nubank, Josy worked at enjoei in Customer Success, and gained significant experience at Atento as a Customer Service Analyst, focusing on client inquiries related to contract issues in a digital real estate context. Josy also held various roles at TIVIT, advancing from an Agent of Processes to an Administrative Assistant while managing administrative tasks and employee records. Earlier experience includes administrative and customer support roles at Neobpo and Dotz. Education includes a degree in Financial Management from Uninove and ongoing studies in Human Resources Management at Universidade Paulista.