Hazelin H. L. Ngan, MHA, MA, CPXP, CPHQ, LSSBB, PMP, is a mission-driven healthcare executive currently serving as the Chief Experience Officer at NYC Health + Hospitals/Community Care. With a strong commitment to enhancing patient and staff experience through cultural transformation and data integration, Hazelin leads strategies that prioritize human connection and inclusive innovation. Previously, Hazelin held various roles, including Patient Experience Lead at NewYork-Presbyterian Hospital and Medical Interpreting Adjunct Faculty at NYU SCPS. Hazelin's extensive background encompasses patient experience, healthcare operations, and language access, underscoring a dedication to creating impactful environments in the healthcare sector.
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