Observe.AI
Saurabh Mishra is an experienced software development engineer currently working as an SDE 2 at Observe.AI since October 2023. Previously, Saurabh held the position of Platform Engineer II at Directi from July 2019 to February 2023, and interned at MindTickle and Amazon, contributing to projects such as time series data correlation and the Haystack Anomaly Detection Framework. As a Coordinator at GeekHaven, IIIT Allahabad, Saurabh organized workshops and tutorials to introduce competitive coding to newcomers and mentored junior members in problem-solving. Saurabh earned a Bachelor's degree in Information Technology from the Indian Institute of Information Technology Allahabad in 2019.
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Observe.AI
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Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention.