María Fernanda López Bautista

María Fernanda López Bautista currently serves as the Customer Experience Director at OCN and as a Builder at Lab10.ai, bringing extensive expertise in customer success and management consulting. Prior experience includes a Senior Customer Success Manager role at Insider, where contributions strengthened strategic client relationships through data-driven and AI-powered approaches. At Slang, a recognized MIT startup, María Fernanda held several positions, including Director of Customer Success for LATAM. Previous roles at GlobalData Plc and Falconi involved creating customer strategies and management consulting across various industries in Latin America. Educational qualifications include a Bachelor's degree in Economics from Universidad de las Américas Puebla, a Corporate Finance certificate from Instituto Tecnológico Autónomo de México, and an Innovation Diploma from RedBox Academy.