Andrés Caballero Vives

Andrés Caballero Vives is the VP of Customer Experience at OnTop, where they focus on ensuring customer satisfaction through strategic problem-solving and collaboration with stakeholders. Previously, they held roles in customer experience coordination and sales, consistently achieving high retention rates and sales growth. Andrés has demonstrated their ability to lead multiple teams and implement effective processes, earning recognition for maintaining impressive customer satisfaction scores. They hold a Técnico en Administración de Empresas from Universidad del Norte, complemented by a Bachillerato from Colegio Bilingüe Santa Marta.