Kimberley Ellis is an experienced professional in the housing and social care sectors, currently serving as the Interim Head of Complaints at PA Housing since May 2024 and a Non Executive Director at Ability Housing Association since November 2022. Kimberley has held various leadership roles, including Business Transformation Consultant at City of London Corporation and Head of Business Improvement at Hundred Houses Society Ltd. Additionally, Kimberley contributed as a Staff Mentor for the Housing Diversity Network, emphasizing growth and equality. Educational achievements include a Level 3 Health & Social Care Access HE Diploma from Milton Keynes College, an IOSH Managing Safely certificate, and a Level 4 Certificate in Housing Practice from CIH. Skilled in innovation, stakeholder management, and change management, Kimberley's extensive background demonstrates a commitment to enhancing service quality and operational improvement within the non-profit sector.