Jacqueline Collins

Jacqueline Collins is an experienced Principal Customer Success Engineer at PagerDuty, where responsibilities include leading monthly technical training, advocating for customers with product managers, and optimizing incident management processes for post-sales clients. Previous roles include Senior Customer Success Engineer at Roostify, where leadership involved managing deep dives and training sessions, and Technical Support Engineer positions with various companies, providing extensive support and troubleshooting for SaaS applications. With expertise in integrations, custom scripting, and technical consulting, Jacqueline also holds an Associate of Arts degree from Polk State College.