Aamir Habib

Aamir Habib is a seasoned professional with extensive experience in customer experience strategy and operations within the telecommunications sector. Currently serving as the Group Director of Customer Experience Strategy Development & Planning at PTCL, Aamir has held various leadership roles within the organization since February 2019, including Senior Manager Customer Experience Design & Projects Implementation and Senior Manager Training & Quality Assurance. Prior experience includes serving as Director of Customer Services at US Mobile, where Aamir oversaw comprehensive contact center operations and launched an offshore facility in Islamabad. Additionally, Aamir has held significant positions at Pak Telecom Mobile Ltd. (Ufone), managing customer operations across multiple regions and establishing a contact center in Lahore. Aamir holds a Master's degree in Computer Science from the University of Arid Agriculture, Rawalpindi.