Yolanda Lopez

Yolanda Lopez is a seasoned professional in customer retention and relationship management with extensive experience in the payment solutions industry. Currently serving as the Retention-Loyalty Manager at PayBright since April 2024, Yolanda excels in identifying customer and partnership needs while researching and providing effective solutions. At Bryte Payment Solutions, Yolanda implemented standard operating procedures (SOP) for the Retention Department, achieving a 98%+ retention rate, and previously held leadership roles creating SOPs and guiding department members. Additional roles include Business Development Manager at Talus Pay, where Yolanda focused on generating sales leads and managing client accounts, and Relationship Manager positions at Merchant Lynx Services and Payment Alliance International, emphasizing training and strategic client engagements. Yolanda's career commenced as a Customer Service Representative, with subsequent promotions culminating in supervisory roles at Payment Alliance International, showcasing a strong foundation in customer service and risk analysis. Yolanda's education includes studies at Palm Beach Community College.