Layla Hanks

Layla Hanks has extensive experience in supervisory and management roles across various industries, primarily in call center operations and public health. Currently serving as a Call Center Supervisor at Pearl Interactive Network Inc. since October 2022, Layla previously worked as a Case Investigator/Contact Tracer at the Institute for Public Health Innovation, where responsibilities included interviewing individuals for COVID-19 case investigations. Earlier positions include supervising teams at Quantum 3 Media and Pearl Interactive Network Inc., as well as serving as a Medical Coordinator for COVID-19 testing and vaccinations. Additional experience includes roles as a Monitor for Nuclear power plant outages, Quality Control Team Lead at the U.S. Census Bureau, Senior Manager in Marketing Business Development, and a Staffing Specialist. Layla holds an educational background from Patrick & Henry Community College, Stratford University, and the University at Albany.