Melissa Trottier

Senior Manager Customer Support at Penny AI

Melissa Trottier has a diverse work experience spanning multiple industries. In 2001, they started their own business called Melissa Trottier Photography and Communications where they worked as a Still Photographer for various lifestyle magazines and influential music artists. Melissa had clients such as Spartan Race®, The Food Network, and Whistler Blackcomb, among others.

From 2007 to 2008, Melissa worked at 90 degrés communication as a Photographer, QA, and Office Lead. Melissa'sresponsibilities included photographing special events, planning and executing events, and managing online content.

In 2010, Melissa joined Ki Communications as a PR Specialist & Internet Marketing Strategist. Melissa'srole involved researching, writing and distributing press releases, creating content for newsletters, and event planning.

Melissa also worked as a Brand Ambassador and PR representative for Scandinave Spa Whistler from 2010 to 2014, where they managed trade show booths and promotional materials, and supported the Marketing Manager.

Melissa had a role as a Production Coordinator for VANOC in 2010, where they prepared and coordinated call sheets for talent and provided support to Venue Producers.

Melissa joined Whistler Blackcomb in 2008 as a Pass Administration Coordinator and held the position until 2011.

From 2012 to 2019, Melissa had various roles at Guestfolio hotel CRM, including Manager, Customer Success, Senior Producer, Creative Services/Production Manager, and Content Specialist.

Melissa also worked at Shaw Communications as a Robot Camera Operator and Switcher from 2012 to 2019.

Most recently, Melissa joined Penny AI in 2019, where they started as a Manager, Customer Success and later transitioned to the role of Senior Manager, Customer Support in 2021.

Melissa Trottier has pursued their education in the field of Communication and Media Studies at Concordia University. Additionally, they have completed a degree program in Commercial Digital Photography from Dawson College, specializing in Commercial Photography. No specific start or end year information is provided for either of these educational experiences.

Links

Timeline

  • Senior Manager Customer Support

    June, 2021 - present

  • Manager, Customer Success

    June, 2019

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