Maria Flores Hernandez

Customer Experience Manager
at Ralph Lauren

Maria Flores Hernandez is a seasoned professional with extensive experience in retail management and operations. Currently serving as Associate Manager of Operations at Ralph Lauren since November 2017, Maria previously held the position of POS Supervisor. Prior to this role, Maria was the Assistant Manager at Sperry from January 2015 to November 2017, where responsibilities included assisting customers with product selection and resolving service issues while collaborating with the Store Manager on daily operations. Earlier experience includes serving as Assistant Manager for Ecko Unltd, focusing on customer service and team development, and as Keyholder at Charlotte Russe, where Maria excelled in delivering exceptional customer service in a fast-paced environment.

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