Post Office
Nicola James is an accomplished professional with extensive experience in transformation delivery and change management, currently serving as the Head of Transformation Delivery at Post Office Ltd since May 2019. Previously, Nicola held the role of Portfolio Director at House of Fraser from September 2013 to April 2019, where expertise spanned multiple business areas, fostering effective stakeholder management at board level. Prior roles include Lead Delivery Manager of Complex Programmes/Projects, where Nicola coordinated significant change initiatives, and Programme Manager/Senior Project Manager at Debenhams, managing complex projects such as system migrations and compliance initiatives. Nicola's career began at Woolworths PLC as an Installation Analyst/Project Manager. Educational qualifications include a BA (Hons) in Business Studies from The University of Huddersfield and a Managing Successful Programmes certification from Quanta Training.
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Post Office
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The Post Office is changing. As a commercial business with a public purpose, you will still find us within three miles of 99.7% of the population, providing key services at the heart of communities and providing social value estimated at £2.3 billion. We are still the leading mails retailer and building that key part of our business is a priority in a competitive market.