Lourdes "Lou" Villanueva has extensive experience in technical support and customer service, currently serving as an Associate Technical Account Manager at Precisely since August 2010. In this role, Villanueva has documented internal SaaS processes and assisted with fulfilling orders during the year-end close. Previously, in the role of Sr. Software Support Analyst, Villanueva supported a significant portion of incoming cases while working closely with a major account. Prior to Precisely, Villanueva held various technical and support positions at LexisNexis InterAction, Pitney Bowes, Acxiom, and Experian, contributing to customer satisfaction and effectively managing complex technical issues. Villanueva holds a BS in Information Decision Science and a BS in Finance from the University of Illinois Chicago.
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