Desiree Susana

Desiree Susana is a Senior Director of Quality Improvement at Acacia Network, where they focus on enhancing service quality through comprehensive quality assurance measures. With a background in non-profit organization management, Desiree has honed skills in analyzing program operations and developing corrective action plans. They previously served in various roles, including Senior Case Manager and Program Director at Acacia Network, where they managed interdisciplinary teams and ensured compliance. Desiree holds a Bachelor of Arts in Political Science and Government from Rosemont College and a Master of Public Administration from John Jay College. Fluent in Spanish, they are committed to improving client engagement and outcomes in their current role.