Publicis Sapient

J F Grossen is a seasoned leader in customer experience and design, currently serving as the Global VP of Customer Experience at Publicis Sapient, where responsibilities include driving digital business transformation in the Travel and Hospitality sector for major clients such as McDonald's, Taco Bell, and Marriott. Prior to this role, J F Grossen co-founded Journey, an innovation consultancy, and held leadership positions at Clarks, HERE Technologies, and Method, leading design and strategy initiatives across various industries. J F Grossen's extensive background includes significant tenures at frog, where foundational work spanned multiple creative roles and the establishment of a strong studio culture, as well as teaching experience as an adjunct professor at Parsons School of Design. Educational qualifications include a Bachelor of Arts in Graphic Design from Ohio University and specialized training in Neon Art and Interaction Design.

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