James Frank is an experienced professional in the field of Geographic Information Systems (GIS) and customer success, currently serving as the Director of Customer Success at Pulsiam since November 2021. Previously, from September 2013 to December 2021, James worked as a GIS Product Specialist at Computer Aid, Inc., where JAMES delivered geospatial analysis and implementation services. James also owned Apptrio Solutions LLC from January 2010 to July 2015, focusing on mobile application development and GIS consulting. At GeoDecisions, James held multiple roles including Project Manager and Senior Business Analyst from December 2010 to July 2013, overseeing the successful delivery of geospatial projects. Earlier positions include Director of GIS and Emerging Technology at GeoNova Publishing Inc. and Manager of GIS at Allegheny County. James holds a BA in Geography from West Chester University of Pennsylvania.