Eveliene Olsthoorn Ccxp

Eveliene Olsthoorn CCXP has extensive experience in customer experience management, currently serving as the Manager of the Center of Expertise Customer Experience at Rabobank since April 2025. Prior roles include Business Consultant for Global Transformation at ING, Owner of Eveliene Olsthoorn, and Customer Journey Consultant at VodafoneZiggo. Eveliene has been actively involved in various strategic initiatives at Rabobank, focusing on developing customer-centric propositions and facilitating service design workshops. Previous positions also encompass roles at NS, where service design and customer experience enhancement were key responsibilities, and contributions to customer experience improvement at Conneqt Mortgage Distribution. Eveliene's professional credentials include certification as a Customer Experience Professional (CCXP) and participation in numerous relevant training programs.