John Michael Vidaillet Arroyo is a Technical Account Manager at Rapid7 since February 2022, having previously held positions as Technical Support Lead, Technical Support Engineer II, and Technical Support Engineer. Prior experience includes a role as UAC Tech at Helion Technologies and as Computer Tech at dormakaba Americas, where installation and configuration of key server equipment for major hotel brands across the U.S. were performed. Earlier work as a Guest Services Associate at Towne Park involved valet services for high-end hotels. Academic credentials include a Bachelor of Science in Information Technology from Florida International University and an Associate of Arts and Sciences in Business Administration and Management from Valencia College.
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