Sunny Uberai is Head - Client Services and brings over 30 years of experience as a banking professional across IT, Operations, HR, Finance and strategy implementation. At RBL Bank, Sunny is responsible for knitting the service architecture, developing and rolling-out of the service strategy for the Bank to enhance client focus. His work spans across operating platforms of branches, contact centers, electronic channels and operations, to ensure that the bank delivers beyond customer expectations and stays competitive in the market. Prior to joining RBL Bank, Sunny has gained consulting experience across a number of markets across Asia. Sunny has also worked in the capacity of a COO/CFO at the group function level for ABN AMRO Bank in the Middle East, London and Amsterdam. Apart from this, he also served as CIO for ABN AMRO Bank at both regional and country levels. Sunny is a Chartered Accountant of 1982 batch and a Certified Information Systems Auditor (1988).