The ideal candidate will have strong project management skills, as well as experience in consulting, tech implementation and user experience. They will work alongside key stakeholders to identify requirements, set design goals, study users and craft experience that translate business and user needs into highly engaging customer experiences.
Roles & Responsibilities:
Manages all aspects of projects including the overall execution of multiple fast-paced programs: from business case development through implementation
Drives complex technology projects and programs to achieve targeted and measured business goals and key objectives
Develops and constructs project plans, status reports, executive presentations and process maps
Manages project risks, issues/problems, and activity progress to ensure project goals are achieved (e.g., deadline, scope, budget, quality, vendor dependency, security).
Develops and documents mitigation and resolution strategies.
Communicates issues in a timely and accurate manner
Product backlog tracking and sprint planning
Possess strong skills in estimation and scheduling
Creates and maintains approved project budgets (IT and business combined), interfaces with multiple functions/departments, considers impacts to agents and customers (directly or indirectly), and addresses complex business, legal or regulatory issues.
Focus on customer experience, and delivering on business outcomes, quality, cost, and schedule
Key Skill Sets:
5+ years of Project Management experience
Must be able to manage multiple and concurrent cross functional project(s) from conception through to completion.
Must have high proficiency with the Microsoft Office Suite applications (Excel, Word, PowerPoint, Project, etc.).
Must have strong analytical, verbal and written communication skills.
Must have strong interpersonal skills.
Must have excellent time management skills to handle multiple assignments and competing priorities.
Must be able to work independently.
Must have the ability to explain complex concepts/issues in simple terms.
Exposure to Waterfall and Agile methodologies highly desirable.