Jade Leme is an experienced professional in incident management and customer support, currently serving as the Incident Response Manager at RD Station since January 2021, where responsibilities include managing incidents for RD Station Marketing and RD CRM products, responding to customer inquiries about impacts, and contributing to crisis management. Prior to this role, Jade held various positions in customer success at Hostinger Brasil from October 2018 to January 2021, including Shift Leader and Customer Success Analyst. Jade's academic background includes a degree in Economics from Universidade Federal de Santa Catarina and a Technical degree in Eletrotécnica from IFSC. Currently, Jade is pursuing further education at UniCesumar.