Erin Burke

Erin Burke is an IT Service Delivery Manager at Rentokil Initial since June 2016, where responsibilities include leading quarterly IT Service Reviews and utilizing Qlik Sense for data analysis. Previous roles include Testing and Release Manager and IT Project Coordinator at the same company, focusing on software testing guidelines and project coordination. Prior experience includes working as a Business Operations Analyst and Service Support Specialist at Accenture, managing system access for numerous employees and maintaining project quality. Additional roles at Nationwide Financial involved improving service efficiency and customer retention. Previous positions also include customer service roles in hospitality and internship experiences in animal care at the Columbus Zoo and aquarium. Erin holds a Bachelor of Science in Zoology from The Ohio State University.