Reputation
Beth Gilleran is a seasoned professional in customer success and experience design with a diverse background spanning over a decade. Currently serving as a Senior Customer Success Manager at Reputation since April 2022, Beth has previously contributed to BT as an Experience Designer & Researcher and Customer Experience Design Specialist from December 2019 to April 2022. Beth's earlier tenure at Rant & Rave from August 2012 to December 2019 includes roles such as Customer Success Manager and Customer Success Operations, where responsibilities involved developing feedback solutions and analyzing customer feedback for business improvement. Beth began her career with an internship at Key Forensic Services Ltd following a degree in BA (Hons) Criminology from Sheffield Hallam University and has experience as a Sales Advisor at TOPSHOP TOPMAN.
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Reputation
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Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Their platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. They refer to this process as Reputation Experience Management.