Resolvecall is an award winning, technology led, credit management business delivering customer resolution services on behalf of our clients from the UK banking, Utility and consumer credit sectors. At Resolvecall we’re all about exceeding our clients’ expectations.

Outsourced Credit
Allowing clients to concentrate on core business activities whilst we ensure your credit function runs smoothly and efficiently

Collect
Various, tried and tested solutions, for the collection of outstanding arrears on primary and secondary debt streams

Locate and Collect
Bespoke trace and collect solutions, on primary and secondary portfolios for the UK financial and utility marketplaces

Re-engage
Delivering a wide range of solutions, to your customer, via a fully employed agent network. All calls tracked, real time. All conversations recorded, real time.

So, do you want a career rather than just a job? if so, get in touch to join our team and start your Resolvecall journey.

Credit

Utilities

Resolvecall Ltd

Resolvecall Ltd's headquarters in Paisley, United Kingdom

This department focuses on driving and managing commercial activities, strategies, and partnerships to enhance business growth.

Commercial Operations

The Finance and Compliance Team at Resolvecall Ltd is responsible for ensuring financial integrity and regulatory adherence across all operations. This team manages credit risk, conducts quality audits, and oversees compliance training to safeguard the company’s reputation and operational standards. By implementing robust financial practices and continuous monitoring, they enable Resolvecall to deliver exceptional credit management services while meeting legal and industry regulations.

Finance and Compliance Team

The Administrative Support team at Resolvecall Ltd plays a vital role in ensuring the smooth operation of the company's credit management services. This team handles a variety of administrative tasks including recruitment, training coordination, and warranty management, all of which are essential for maintaining a skilled workforce and enhancing overall operational efficiency. By providing comprehensive support, they enable other departments to focus on delivering outstanding client services in the fast-paced financial and utility sectors.

Administrative Support

The Data and Analysis Team at Resolvecall Ltd plays a crucial role in leveraging data to enhance credit management services. They analyze collection performance metrics, develop strategic insights to optimize client outcomes, and ensure compliance with regulatory standards. By employing data-driven strategies, this team enables the organization to improve operational efficiency and deliver exceptional customer resolution services.

Data and Analysis Team

The Leadership Team at Resolvecall Ltd is responsible for setting the strategic direction and vision of the company, ensuring alignment with client expectations while driving operational excellence. This team collaborates closely to leverage technology and innovation in credit management services, oversee company performance, and foster a culture of continuous improvement. By guiding various departmental initiatives, they aim to enhance service offerings and maintain Resolvecall's reputation as a leader in customer resolution services.

Leadership Team

This department focuses on managing and optimizing field activities and performance.

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Other teams

Finance and Compliance Team

Administrative Support

Data and Analysis Team

Leadership Team

Field Operations