Heather Serpico

Heather Serpico has extensive experience in IT support and management, currently serving as the Manager of Global Systems Support Services at R/GA since July 2014, where responsibilities include crisis and process management, service level adherence, and global team development. Previously, Heather worked in multiple roles at MRY, providing desktop support to over 300 users, managing Exchange accounts, and administering diverse IT services. Additional background includes serving as IT Specialist at Serpico Technology, Project Coordinator at JPMorgan Chase, and various positions throughout early career years. Heather holds a B.S. degree in Administration of Justice and Psychology from George Mason University.