Jake Stephens

Jake Stephens is an experienced IT professional currently serving as Senior Manager for IT Operations & Support at Rich Products Corporation since November 2021. Notable achievements include directing the modernization of the ServiceNow platform and transforming the global service desk, resulting in significant cost reductions and improvements in first call resolution rates. Prior roles include IT Service Delivery Manager at Carlisle Companies Incorporated, where leadership was demonstrated over a global team and foundational ITSM policies were established, and various IT roles at organizations including Carlisle Interconnect Technologies, Ford Motor Company, and BlackBerry, encompassing infrastructure management, budget oversight, and desktop support. Jake holds a BA in Management of Information Systems from Florida Atlantic University.