Derek Mason

Derek Mason has garnered extensive experience in customer service and content design, currently serving as a Personalization, Optimization & Mobile App Specialist and Content Designer at Rogers Communications since August 2019. Responsibilities have included applying UX principles to create accessible content for Connected Home Buyflows, developing digital elements using Contentful, and providing high-level customer service as a Customer Solutions Specialist/Co-Pilot. Previous roles include Customer Service Representative at Farm Boy Inc. and Customer Service Advisor at Concentrix. Derek co-owns Mason House Gardens and holds degrees in Fundamentals of UX Writing from Seneca Polytechnic and Horticulture Technician from Humber College.