Thomas Mwaka is a skilled User Experience Designer currently at Safaricom PLC since February 2022, where responsibilities include leading design processes, conducting user research, and facilitating discovery sessions. Prior experience includes a role as UX Designer at Tactive Consulting, where Thomas defined product vision, managed backlogs, and coordinated market research. Earlier positions involved web design at FieConsult and IT support at Carnation Properties Limited and Kenya Medical Supplies Agency. Thomas holds a Bachelor of Science in Information Technology from Maseno University, with a focus on IT support, web development, and UI/UX design.
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