Emma Simo

Emma Simo is an experienced professional in customer care and digital operations, currently serving as a Customer Care Coordinator and Digital Operations CRM Professional at Safilo since February 2021. In this role, Emma acts as a Product Owner, focusing on aligning the strategic objectives of top management with the needs of Global Customer Care Agents to enhance user experience and drive effective company results. Prior to Safilo, Emma held various roles including Digital Collaborator at Déshabillée, a womenswear boutique, and a Digital Marketing Intern at MAP Communication. Emma holds a Laurea Magistrale in Business Administration from Università degli Studi di Padova and has completed an exchange program in International Management at Institut Mines-Télécom Business School. Additionally, Emma is Salesforce Administrator Certified, Scrum certified, and is currently pursuing an Executive Program in Customer & Employee Experience Management at Luiss Business School.