EVP, Product & General Manager, Einstein at Salesforce
John Ball has deep expertise in analytics and CRM applications, and a proven track record of success in driving rapid growth at highly innovative companies. As General Manager of Salesforce Einstein, John oversees the innovation and product direction of delivering AI to the Customer Success Platform." Prior to his current role, John was the CEO of KXEN for four years, where he was instrumental in leading the transition from a tools company to a predictive applications company. Before joining KXEN, John served in several executive roles at Salesforce including Vice President and General Manager, Analytics and Reporting Products and Vice President and General Manager, Service Cloud. Before Salesforce, John was also the founder and CEO of Netonomy, the leading provider of customer self-service solutions for the telecommunications industry, and also held a number of executive roles at Business Objects, including General Manager, Web Products. He has a master's degree in electrical engineering from Georgia Tech and a master's degree in electrical engineering from Ecole Supérieure de l'Electricité.