Serena Robinson

Serena Robinson is an experienced professional in e-commerce and customer service management, currently serving as an E-commerce Operations Manager at SAM. since December 2017, overseeing product information on Shopify Plus and enhancing operational systems. Prior to this role, Serena held positions at YOOX NET-A-PORTER GROUP as a Customer Care Senior Floor Coordinator and at THE NET-A-PORTER GROUP, where responsibilities included managing customer care operations and delegating workloads to ensure compliance with service standards. Serena also has experience as an Aftercare Social Worker at Episcopal Community Services and served as an Intramural Sports Supervisor at Temple University. Serena holds a Bachelor's degree in Social Work from Temple University and an MBA in Business Administration and Management from Montclair State University.