Desiree Silva

Desiree Silva is a seasoned professional with extensive experience in customer service and training management. Currently serving as AVP, Development Center Manager at Santander Bank, N.A. since September 2018, Desiree leads new hire onboarding and training programs for both domestic and international customer service staff, manages a team of five facilitators, and supports the development of call centers across four countries. Prior experience includes roles as Online Banking Technical Support Team Manager and Customer Service Team Manager at Bank of America, as well as serving as General Manager at PieZoni's. Desiree holds a Bachelor of Science in Business Administration with a concentration in Industrial and Organizational Psychology from Southern New Hampshire University, earned between 2019 and 2023.