Senior Director, Digital Product Management

Role Overview

Scout Motors is seeking a dynamic and visionary Senior Director of Digital Product Management to lead the development and execution of Scout Motors' digital product strategy. This leader will focus on delivering digital-first products that facilitate the Scout Motors direct-to-consumer (DTC) retail experience and will play a pivotal part in shaping how customers engage with Scout Motors. 

Driven by innovative solutions leveraged by automotive brands—and brands in other industries—to engage with customers and solve problems through websites, mobile apps, and other digital channels, the Scout Motors DTC experience created by the Senior Director of Digital Product Management will deliver simple, efficient, enjoyable, and customer-centric experiences that disrupt and dramatically improve automotive retail orthodoxy. This role will partner tightly with commercial operations to develop processes and workflows that make buying, owning, and servicing Scout vehicles seamless and low friction.

The ideal candidate will have a proven track record of managing cross-functional teams, driving alignment across organizational priorities, and delivering digital solutions that create measurable business impact.

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace. 

Key Responsibilities

1. Digital Product Strategy
• Develop and execute the vision, strategy, and roadmap for Scout Motors digital products, with a focus on delivering a best-in-class DTC experience.
• Drive the digital customer journey, ensuring seamless integration with all of Scout Motors owned and earned channels.
• Champion innovations in how Scout Motors interacts with customers through engaging and intuitive websites, mobile apps, and digital services.
• Build sustainable technical and business operations infrastructure underpinning all phases of the customer and vehicle journeys such that customer-facing products and all nodes of the customer experience can shine.
• Lead the identification of market differentiators, consequential customer needs, and operational accelerators.
2. Product Development and Delivery
• Lead the delivery of key digital initiatives, including reservation and ordering platforms, e-commerce experiences, servicing, parts, and customer account management tools.
• Collaborate with engineering, UX design, and analytics teams to ensure timely delivery of products that meet customer needs and business goals.
3. Partnership with Commercial Operations
• Work closely with Commercial Operations to develop processes and workflows that simplify and enhance the customer journey.
• Ensure a seamless, low-friction experience for customers across critical touchpoints, including vehicle purchase, ownership, and servicing.
4. Team Leadership and Collaboration
• Build, mentor, and lead a high-performing team of digital product managers, software engineers, and UX designers.
• Foster strong cross-functional relationships with Marketing, Sales, Operations, Logistics, Manufacturing, Vehicle Engineering, and IT to drive cohesive execution of initiatives.
• Cultivate a diverse, inclusive, and supportive team environment that creates the cultural conditions for excellence and empowers team members with various perspectives to deliver innovative digital solutions.
5. Customer Engagement and Insights
• Utilize customer data to identify trends, pain points, and opportunities to improve the digital experience.
• Develop and implement innovative engagement strategies for hand-raisers, reservation holders, and prospective customers during the pre-production phase all the way through ownership.
6. Operational Excellence
• Oversee the development of the digital infrastructure necessary for full-scale product launches, including tools for vehicle logistics, financial services, and account management.
• Monitor key performance metrics, ensuring continuous improvement and scalability of digital platforms.
7. Stakeholder Management
• Communicate the value and impact of digital initiatives to executive leadership and the board.
• Present data-driven insights and recommendations to inform business strategies.
8. Culture Builder
• Serve as both an executive beacon for Scout values and a model for junior employees.
• Act as a pathfinder and collaborator, fostering a culture of speed, agility, innovation, and accountability.

Location & Travel Expectations: The responsibilities of this role require attendance at in-person meetings and events regularly. This role will be based out of the Scout Motors location in Fremont, CA. Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

Qualifications

• 15+ years of experience in digital general management or product management, with at least 5 years in a leadership role.
• Demonstrated success in launching and scaling direct-to-consumer digital platforms.
• Strong knowledge of CRM systems, e-commerce platforms, and digital marketing tools.
• Passion for creating best-in-class customer experiences and solving challenging business problems.
• Demonstrated success in recruiting, onboarding, training, and developing large team of high performance individuals at early project/department/company stage.
• Experience building and launching 0-to-1 products and scaling them from 1-to-10 in ambiguous, fast-paced environments.
• Proven ability to manage complex projects, prioritize competing demands, and deliver on deadlines.
• Exceptional communication, presentation, and interpersonal skills, with experience influencing senior stakeholders across engineering, design and product management.

Preferred Experience

• Experience in the automotive industry is a strong plus.
• Familiarity with agile methodologies and design thinking practices.
• Understanding of modern vehicle connectivity concepts, including zonal electrical architecture and vehicle data concepts e.g. diagnostics.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $250,000 - $280,000

Internal leveling code: M5

Notice to applicants:

• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. 
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. 
• Residing in New York City: This role is not eligible for remote work in New York City.