Service TECH, Inc. was founded in 2003 as a collaborative effort to bridge the best Audio Visual “Client Experience” with a superior “Employee Experience.” Founder Chris Pearson had been in the Audio Visual industry for close to 10 years prior and noti...

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Service Tech AV

Justin Zook has been in the shade installation business for over 15 years. Justin started out as a Project Manager for Texas Sun & Shade in 2005 and then became their General Manager in 2019. Justin is currently Sr. Shade Installer at [Service Tech AV](/org/service-tech-av).

Justin has been responsible for training all new installation technicians and has overseen the design and installation of all electrical support systems. Justin is also a Professional Installer and Licensed Electrician.

Some of Justin's notable projects include managing the installation of motorized interior and exterior sun-control systems for the University of Texas at Austin and various state agencies. Justin is known for their innovative and efficient methods of managing unique installations without sacrificing quality or increasing costs.

Justin Zook received a Bachelor's degree in Business, Management, Marketing, and Related Support Services from [Concordia University Texas](/org/concordia-university-texas).

Brandon Leonard - Senior Shade Installer, Wil Smith - Senior Shade Installer report to Justin Zook. They work with Haley Hines - PC Manager, Hema Kanthaiah - Lighting | Shades Dept Manager, and Sean Schepperly - Shade Sales. Justin Zook reports to Tatiana Bednorz, Director of Professional Services.

Justin Zook

Hema Kanthaiah is currently the lighting and shades department manager at [Service Tech AV](/org/service-tech-av). Hema has over 14 years of experience in managing and leading crews of custom sun-control system installation technicians. In their previous role as general manager at Texas Sun & Shade, they were responsible for training all new installation technicians, providing technical support to the sales team, and overseeing the design and installation of all electrical support systems.

Hema has been instrumental in closing contracts with clients such as the University of Texas at Austin and various state agencies. Hema is known for their innovative and efficient ways of managing unique installations to control costs without sacrificing quality.

Hema Kanthaiah received a Bachelor's degree in Business from [Concordia University Texas](/org/concordia-university-texas). Hema then went on to receive a BACHELOR OF ARTS in Business from the same school.

Hema Kanthaiah works with Sean Schepperly - Shade Sales, Haley Hines - PC Manager, and Michael Waters - Programming | IT Manager. Hema Kanthaiah reports to Tatiana Bednorz, Director of Professional Services. Some individuals on their team include Norman Ernst - Revit Drafter Designer, Ingrid Rodriguez - System Designer, and Annelie Charpentier - Lighting | Shades Asst..

Hema Kanthaiah

Jessica Hunek is a project coordinator at [Service Tech AV](/org/service-tech-av). Jessica has also worked as a coach for students preparing for the GMAT, a mathematics teacher, and a luxury travel expert. 

 Jessica's coaching style is personalized and supportive, and they are skilled in identifying common mistakes and analyzing real-time performance. Jessica is also experienced in constructing helpful resources for students. 

As a teacher, Jessica has experience teaching 9th, 10th, and 12th-grade level math. Jessica is also experienced in designing private, luxury journeys to Latin America and the Mediterranean. When creating itineraries, Jessica makes sure to visit with local providers to ensure quality control of the product.

Some of their coworkers include Vacant - Executive Assistant | PC, Katie Jensen - Project Coordinator. Their manager is Haley Hines, PC Manager.

Jessica Hunek

Haley Hines is the PC Manager at [Service Tech AV](/org/service-tech-av). Prior to their current position, they worked as an Assistant Buyer at At Home Group Inc. from August 2018 to June 2020. In their previous role, Haley was responsible for supporting the Buyer in building assortments and buy plans for a variety of projects and categories. Haley also created and inputted purchase orders into the system, tracked orders, and resolved delivery issues through cross-functional communication with direct sourcing, vendors, and distribution centers. Haley successfully analyzed the business by tracking and identifying consumer sales trends while also reacting quickly to business and marketing opportunities.

In their role at [Service Tech AV](/org/service-tech-av), Haley is responsible for managing the company's PCs. Haley troubleshoots PC problems, installs software updates, and provides technical support to employees. Haley is a skilled communicator and excels at cross-functional relationships across departments, teams, and management. Haley is innovative and always looking for ways to improve the company'sPCs. Haley has a proven track record of success in their previous role as an Assistant Buyer and is an asset to [Service Tech AV](/org/service-tech-av).

Haley Hines had a successful educational career, starting with their graduation from Nacogdoches High School. Haley then went on to obtain their Bachelor's Degree in Apparel Merchandising and Product Development from the University of Arkansas.

Some individuals on their team include Vacant - Executive Assistant | PC, Jessica Hunek - Project Coordinator, and Katie Jensen - Project Coordinator. Their manager is Tatiana Bednorz, Director of Professional Services. They work with Michael Waters - Programming | IT Manager, Sean Schepperly - Shade Sales, and Hema Kanthaiah - Lighting | Shades Dept Manager.

Haley Hines

Christian Vela is a Service Coordinator at [Service Tech AV](/org/service-tech-av). Prior to that, they worked as a Business Development at brightwheel from July 2021 to February 2022. Christian was also with Magnolia Audio Video from October 2017 to July 2021 where they served as a System Designer and Assistant Manager. Christian started their sales career as a Sales Associate at [Best Buy](/org/best-buy) from April 2016 to October 2017.

Christian Vela has an associate's degree from Austin Community College.

Christian Vela reports to Jeff Ovenstone, Service Manager.

Christian Vela

Chris Jacobs is currently a technician at [Service Tech AV](/org/service-tech-av). Chris previously worked as an AV Specialist for the [U.S. Department of Homeland Security](/org/the-department-of-homeland-security)-FEMA from October 2010 to January 2017. Before that, they were the installation manager and then project manager at Duncan Video, Inc. from October 1999 to January 2008. Chris has experience working with television production systems, fiber optic distribution systems, production/post production systems, and audio/video conferencing systems. Chris has also installed various LAN/WAN's for video/audio/data routing switchers and media storage facilities. Some notable installations they have worked on include the digital video & TV production system for WTBU at Butler University, the FedEx Forum in Memphis, TN, and the Charlotte Bobcats Arena in Charlotte, NC.

Chris Jacobs has a CTS Cert. from Infocomm Academy in the field of Certified Technology Specialist. Chris also has a Cert. from Infocomm Academy in the field of Project Management: Competencies & Structure. Additionally, they have a Cert. from the U.S. Navy CCTV Maintenance & Operator 'C' School in the field of CCTV Maintenance & Operation, as well as a Cert. from the U.S. Navy Basic Electricity & Electronics School in the field of Basic Electricity & Electronics. Finally, they have a Cert. from the U.S. Navy IC 'A' School in the field of Interior Communications Systems.

Chris Jacobs reports to Vacant, Installation Manager. Chris Jacobs works with Santos Cardenas - Technician, Joe Loya - Technician, and Taylor Kothmann - Lead Technician.

Chris Jacobs

Chris Rodriguez is currently a technician at [Service Tech AV](/org/service-tech-av). Prior to that, they worked as a sound engineer II at DWR Inc from March 2003 to March 2005. There, they were responsible for sound engineering and design for theatrical and musical performances, as well as the maintenance and repair of audio, lighting, and stage equipment. Chris also consulted on the purchase of new equipment and trained and provided direction for students. From September 2004 to January 2006, Chris worked as a technical assistant at AVW/Telav, where they assisted in load-in, set up, and strike of events held at LA, Anaheim, and Long Beach Convention Centers as well as local hotels. Additionally, Chris has worked as an audio/video production engineer at Mt. San Antonio College from January 2004 to February 2014. In this role, they were responsible for the sound engineering and design for indoor/outdoor concerts, special events, and theatrical/musical performances. Chris was also responsible for the maintenance and repair of audio, lighting, and stage equipment. Lastly, Chris has served as the technical/musical director at College Park Church.

Chris Rodriguez has a Bachelor's of Science in Electrical Engineering from California State Polytechnic University-Pomona. Chris is certified from QSC in Qsys Level 2, HARMAN International in Audio Architect, Extron Electronics in XTP-T and Extron Control Professional (ECP), and [BSS Audio](/org/bss-audio) in London Level 2. Chris is also a Certified Technical Specialist (CTS) from InfoCom.

Chris Rodriguez reports to Vacant, Installation Manager. Some of their coworkers include Joe Loya - Technician, Santos Cardenas - Technician, and Jonathan Hart - Technician.

Chris Rodriguez

Michael Waters is the current programming and IT manager at [Service Tech AV](/org/service-tech-av). Michael has also worked as a manager for programming and IT at [Jobe Systems](/org/jobe-systems) from August 2014 to March 2019, and as a power supply firmware engineer at Hewlett-Packard from February 2003 to August 2014. As a power supply firmware engineer, they were responsible for defining specifications of next generation power supplies for HP ProLiant ML/DL servers, and for ensuring compatibility with necessary external interfaces and multiple platforms. Michael also drove innovation and advanced features to meet system and customer specified needs. In their role as a manager for programming and IT, they have been responsible for overseeing the programming and IT departments at [Jobe Systems](/org/jobe-systems). Michael has also been responsible for vendor engagement, sustaining support, and HP Power Advisor.

Michael Waters has a Bachelor of Science in Electronics Engineering Technology from [Texas A&M University](/org/texas-a-m-university).

Their manager is Tatiana Bednorz, Director of Professional Services. Some direct reports include Michael Fuller - Systems Designer | Programmer, Aiman Baig - Programmer. They work with Haley Hines - PC Manager, Hema Kanthaiah - Lighting | Shades Dept Manager, and Sean Schepperly - Shade Sales.

Michael Waters

Katie Jensen is currently a Project Coordinator at [Service Tech AV](/org/service-tech-av). Katie previously served as a Project Manager at Showcase Promotions, LLC from October 2018 to May 2020. In their role at Showcase Promotions, Katie was responsible for supporting internal and external company events, including pre-event marketing campaigns, onsite event support, and post event analysis. Katie also managed a $600,000 budget and oversaw all stages of the event life cycle, from strategic planning and vendor negotiations to staffing and reconciliation.

Prior to their role at Showcase Promotions, Katie served as the Human Resources & Student Employment Coordinator at Principia College from January 2016 to October 2018. In this role, Katie was responsible for managing the student employment program, coordinating open positions and job fairs, and conducting new hire orientations. Katie also maintained employee files, processed payroll, and assisted with benefits administration.

Katie Jensen has a Bachelor of Arts in Biology from Principia College and certification from IBM as an Enterprise Design Thinking Practitioner. Katie is currently pursuing a career in environmental studies.

They work with Vacant - Executive Assistant | PC, Jessica Hunek - Project Coordinator. Katie Jensen reports to Haley Hines, PC Manager.

Katie Jensen

Josh Romero is currently a project manager at [Service Tech AV](/org/service-tech-av). Josh has previously worked for the company in various roles, including as a technician and installer.

Josh Romero attended Austin Community College.

Some of their coworkers include Sohn Shubert - Project Manager, Shane Frampton - Project Manager, and Robert Burt - Project Manager. Josh Romero reports to Vacant, Project Management Manager.

Josh Romero

Jeff Ovenstone

Taylor Kothmann

Vacant

Robert Burt is a Project Manager at [Service Tech AV](/org/service-tech-av). Robert has also worked as a Microwave Engineer at Northwest Aerospace Technologies, a Test Technician at Wavelength Electronics, and a Ministry Intern and Assistant at Mission Valley Christian Fellowship and Horizon East County - Pastor Mike Burns.

Burt has been in the AV industry for over 20 years. Robert got their start as a test technician for Wavelength Electronics, where they were responsible for testing and troubleshooting laser diode drivers and precise temperature controllers. Robert then transitioned into the role of microwave engineer at Northwest Aerospace Technologies, where they were responsible for setting up point-to-point microwave digital radio sites.

In 2001, Burt became a ministry intern at Mission Valley Christian Fellowship. There they assisted in various aspects of ministry, including Sunday school teaching, leading a home Bible study group, and helping with the Sunday greeter team. Robert also helped with facility cleanliness during the Sunday service. In 2003, they transitioned into the role of ministry assistant at Horizon East County - Pastor Mike Burns. In this role, they continued to assist with various aspects of ministry, including teaching Sunday school and leading Bible study groups.

Burt's experience in both the AV industry and ministry make him uniquely qualified for their current role as Project Manager at [Service Tech AV](/org/service-tech-av). Robert is able to use their knowledge of AV technology to serve the needs of their church clients, and their experience in ministry allows him to understand the unique challenges and needs of churches

Some of their coworkers include Sohn Shubert - Project Manager, Josh Romero - Project Manager, and Shane Frampton - Project Manager. Robert Burt reports to Vacant, Project Management Manager.

Robert Burt

Garrett House

Future Accountant I

Asad Baig

Future Purchasing Coordinator

Jonathan Hart

Clinton Kelley

Joe Loya

Santos Cardenas

Sohn Shubert

Shane Frampton

Sean Schepperly

Scott Farley

Marcia Andre

Norman Ernst

Annelie Charpentier

Ingrid Rodriguez is a System Designer at [Service Tech AV](/org/service-tech-av). Ingrid has previous experience working in sales and project specifications, as well as surgical technician. Ingrid has a passion for helping others and making sure that everyone has the best possible experience.

Ingrid Rodriguez has a degree in Surgical Technology from Universidad De Santander, as well as a certification in Radio Ra2 Programming from Lutron Electronics. Ingrid is also certified by the American Lighting Association as an ALA Lighting Specialist, and by HubSpot as an Inbound Sales Certified Specialist.

Ingrid Rodriguez reports to Hema Kanthaiah, Lighting | Shades Dept Manager. They work with Marcia Andre - Lighting Specifier, Norman Ernst - Revit Drafter Designer, and Annelie Charpentier - Lighting | Shades Asst..

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