Mellisa Jagdeo is a seasoned professional with extensive experience in business process consulting and analysis, currently serving as a Senior Business Process Consultant at ServiceNow since October 2025. Mellisa has also been an Instructor at Queens College since August 2019 and previously held roles at CDW, including Business Process Consultant and Senior Business Analyst from September 2021 to October 2025. Prior to that, Mellisa was the ServiceNow Lead Business Process Analyst at The City University of New York from April 2012 to September 2021. Additional experience includes various positions at Queensborough Community College of CUNY from August 2008 to March 2012. Educational credentials include a Master of Science in Business Administration and Management from CUNY School of Professional Studies and a Bachelor of Science in Information Technology from Hofstra University. An Associate of Arts and Sciences in Computer and Information Sciences was obtained from Queensborough Community College of CUNY.
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