Francesca Lotito is a seasoned professional with extensive experience in IT service management and delivery. Currently serving as Global Service Delivery Manager at Sidel since December 2025, Francesca previously held the position of IT Application Service & Delivery Manager at Chiesi Group, where responsibilities included stakeholder management, service lifecycle contributions, and performance monitoring. Prior roles at the European Food Safety Authority encompassed supervising IT operations, conducting dashboard analysis, and enhancing cross-functional processes. Francesca's career began in customer service and operational support roles, showcasing a strong foundation in client relations and support ticket management. Francesca holds a Bachelor's degree in English Language and Literature from Università degli Studi di Bari.
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